Frequently Asked Questions

Everything you need to know about your PokeNin style journey.

How long will it take to receive my order?

Standard shipping usually takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts for the perfect fit.

What payment methods do you accept?

PokeNin accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How should I care for my PokeNin apparel?

To maintain the quality of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner label of each garment.